Privacy Policy

AncasterWireless.ca generates and sends invoices automatically 15 days prior to the renewal date for monthly billing and 60 days prior to the renewal date for annual billing via e-mail to the e-mail address you provided when you signed up for your account. AncasterWireless.ca invoices exclusively via e-mail. We DO NOT send out invoices via postal mail or any other format.

Please check your invoice(s) and account statements without delay and advise us of any error(s) or omission(s) within 45 days of the invoice(s) or statement(s) date. Any issues brought to our attention past this 45 day window will be used as informational only and cannot be credited back to your account.

All payments are due prior to the beginning of the service period before service is rendered. All credit cards are billed automatically on your renewal date. If you wish to pay your account by a method other than credit card please ensure your payment is in our office before the DUE DATE on your invoice. For your convenience, we accept Visa / Mastercard / American Express / Money Orders and Interac Money Transfer.

Money Orders can be sent to the following address:

621 HWY 8, Box 100
Rockton, ON
L0R 1X0

Any account whose payment status is not current as of the start of the next billing period is deemed late. Generally, customers are given a 10 day grace period after which a late fee is added to the invoice. All past due accounts are subject to a 2% per month interest fee.

Generally, customers are given a 12 day grace period after which the account is put on suspension. We reserve the right to charge a reactivation fee of $20.00 per account as well as payment of the balance due in full before your account is reactivated. It may take up to 24 hours for service to re-activated and service to be restored.

AncasterWireless.ca generates and sends invoices automatically 15 days prior to the renewal date for monthly billing and 60 days prior to the renewal date for annual billing. Cancellations MUST be received prior to the generation of your next invoice to avoid any further charges.

If a client processes a credit card charge back / dispute (or put stop payment on a cheque) any credits or refunds owed to the client from Ancaster Wireless will be forfeited.

All account cancellation requests must be submitted via email to billing@ancasterwireless.ca. Account cancellations submitted via fax, phone, or e-mail (other than billing@ancasterwireless.ca) will not be accepted or considered valid regardless of what any staff member may imply. If you have a service that requires a copy of files (ie. Website hosting) please ensure that you have backed up your data before you submit the account cancellation request; any attempt to access your account after your account cancellation request date is considered use of the account and therefore will result in additional billing.

Upon completing a cancellation request, you will receive a confirmation e-mail for your records. This will ensure that both our customer service team and you (the customer) are on the same page and all account cancellation requests will be date and time-stamped to protect the customer should we be busy and not able to process your cancellation immediately. You MUST keep this e-mail as it is your proof that your account was cancelled.

We have developed this process to ensure that there are zero assumptions and all account cancellations are handled without any confusion.

If you have a past-due balance on your account at the time the account is closed (either by your request or due to non-payment), the remaining balance must be paid when the account is closed.  If we do not receive payment on the remaining balance at that time, we will begin efforts to collect any fees owed.  A collection fee of 10% of the balance owing on your account or $75.00; which ever is greater will be added to your account prior to being sent to a 3rd party collections agency.  If our internal collection efforts fail, we reserve the right to turn the account over to a 3rd-party (either collections agency or attorney) for further action.  We also reserve the right to report your unpaid balance to credit reporting agencies.

All website hosting accounts come with a 30-day money back guarantee; should you be unhappy with your account for any reason and wish to cancel your website hosting account we will refund 100% of your regular monthly hosting fee(s). We do not refund domain name registration fees under any circumstances. The 30-day money back guarantee starts the day that account is signed up for and expires on the 30th day at midnight.

AncasterWireless.ca does not issue any refunds for any account over thirty (30) days old.

NO other services qualify for the 30-day money back guarantee.

In the event of downtime experienced as a result of something on AncasterWireless’s end a credit can be applied to the client’s account. A request for credit must be received via email to billing@ancasterwireless.ca. This credit request MUST be received within 10 days of service being restored. This credit request MUST contain the specifics of the incident: Ticket # issued when opening a Help Desk Ticket, Type of service seeking request for, Date service went down, Date service was restored and any other helpful details. Once credit is approved our billing team will add it to your account to be used on future invoices.

Failure to provide the required details will result in NO credit given.

Credit will not be given if the issue is a result of something on the client’s end.

If a client processes a credit card charge back / dispute (or put stop payment on a cheque) any credits or refunds owed to the client from Ancaster Wireless will be forfeited.

• Setup fees, when applicable, are non-refundable.
• Prepaid services are non-refundable.

When a customer is invoiced for yearly, biannually or quarterly services, a discount is applied to that invoice.  Our logic is that a client has made a commitment to us and has prepaid for a longer period of time.  A discount is offered as we will not spend any admin time chasing a client for payment on past due invoices.

• Refunds WILL NOT be given for Failure to Cancel an account prior to your next invoice generation date.
• Non-use of service is non-refundable.

If a client processes a credit card charge back / dispute (or put stop payment on a cheque) any credits or refunds owed to the client from Ancaster Wireless will be forfeited.

If client disputes justified charges by the provider on his credit card, AncasterWireless.ca has the right to charge a $50 administration fee and immediately discontinue service.

If a client processes a credit card charge back / dispute (or put stop payment on a cheque) any credits or refunds owed to the client from Ancaster Wireless will be forfeited.

AncasterWireless.ca does not permit adult-oriented sites, pornography, and sex-related merchandising to be stored, loaded, or hosted in association with any accounts on our network. This includes sites that may infer sexual content or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited.

Customer is prohibited from utilizing AncasterWireless.ca services to compromise the security or tamper with system resources or accounts on computers at the Premises or at any third-party site.

Specific activities that are prohibited include, but are not limited to:

• Use or distribution of tools designed for compromising security.
• Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.
• Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.
• Deliberate attempts to overload a system and broadcast attacks.
• Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
• Intentionally or negligently transmitting files containing a computer virus or corrupted data.

Violations of system or network security are prohibited, and may result in criminal and civil liability.

Any website that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given an option of either paying extra (which depends on the resource needed) or reducing the resource used to an acceptable level. AncasterWireless.ca shall be the sole arbiter of what is considered to be a high server usage level.

AncasterWireless.ca does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation.

AncasterWireless.ca does not allow IRC or IRC bots to be operated on our servers.

AncasterWireless.ca performs daily back-ups on all servers to ensure critical files are never lost. However, AncasterWireless.ca is NOT responsible for lost data, time, income, or any other resource due to faulty backups or non-existent back-ups.

Sites not conforming to our predefined Standard Operating Procedures may not be eligible for any or all back-ups.  Such sites include sites that have one part of their hosting done on our network and another portion of their hosting done on another companies network due to the way our back-up process is handled.

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of AncasterWireless.ca’s service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of AncasterWireless.ca to provide this knowledge or support outside matter specific to AncasterWireless.ca servers.

The client is responsible to keep AncasterWireless.ca account information up to date and accurate at all times, this includes but is not limited to:

• Phone & fax number
• Address
• E-mail address

Spamming, or the sending of mass unsolicited email, from or through an AncasterWireless.ca server or using an email address that is maintained on an AncasterWireless.ca machine is STRICTLY prohibited. It is strictly forbidden to send out unsolicited email from any other network that advertises, promotes or in any way points to a location inside AncasterWireless.ca’s network. AncasterWireless.ca will be the sole arbiter as to what constitutes a violation of this provision. If you engage in any of the foregoing activities using the service of another ISP, but channeling activities through an AncasterWireless.ca server as a mail drop for responses, you are in violation. Violators will be assessed a minimum of $200.00 fine per SPAM message and will face an immediate suspension. See our SPAM Policy for more details.

Any attempts to undermine or cause harm to a AncasterWireless.ca’s server or customer of AncasterWireless.ca is strictly prohibited.

Any sub-networks of AncasterWireless.ca and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.

AncasterWireless.ca in its sole discretion will determine what action will be taken in response to a violation on a case-by-case basis. Violation of this AUP could also subject Customer to criminal or civil liability. AncasterWireless.ca may block access at the router level to Customer’s Equipment involved. If AncasterWireless.ca believes, in its sole discretion, that a violation of this AUP has occurred, such action may also include, but is not limited to, temporary or permanent blocking of access to Customer’s Equipment, and the suspension or termination of Customer’s services under this Agreement. AncasterWireless.ca may involve and will also fully cooperate with law enforcement authorities in investigating suspected lawbreakers.

AncasterWireless.ca reserves the right to modify this AUP at any time without notice.

AncasterWireless.ca customers agree to indemnify and hold harmless AncasterWireless.ca from any claims resulting from the use of our services that damages them or any other party. The AncasterWireless.ca service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. AncasterWireless.ca expressly disclaims any representation or warranty that the AncasterWireless.ca service will be error-free, secure or uninterrupted. No oral advice or written information given by AncasterWireless.ca, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. AncasterWireless.ca and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

AncasterWireless.ca reserves the right to add, delete, or modify any provision of this Policy at any time without notice.

We reserve the right to refuse, cancel, or suspend service at our sole discretion.

Should you have any questions about this or any of our other policies please feel free to e-mail info@ancasterwireless.ca or call us toll-free at 1-844-753-0050.

If any service performed by or provided by Ancaster Wireless results in damage to CLIENT’s systems or equipment, Ancaster Wireless’s liability will be limited solely to the cost to repair or replace (at Ancaster Wireless’s sole and absolute discretion) the damaged systems or equipment.  No obligations or liability shall arise out of Ancaster Wireless’s rendering of technical or other advice in connection with services rendered hereunder.  Ancaster Wireless strongly recommends that CLIENT backup all data before making any changes to equipment or systems, which might affect such data.  Ancaster Wireless will not be responsible for lost or damaged data in the event that data is not backed up on a regular basis by CLIENT or prior to any services to be provided by Ancaster Wireless to CLIENT.  CLIENT will indemnify and hold Ancaster Wireless harmless from all damages, expenses (including reasonable attorney’s fees) and other costs or liabilities resulting from any such liability for lost or destroyed data.  Notwithstanding anything to the contrary contained in this Agreement, and except as specifically otherwise set forth above, Ancaster Wireless’s total liability under this agreement, from all claims and causes of action under all theories of liability, will be limited to the payments actually received by Ancaster Wireless from client during the three (3) months immediately prior to the date of the event giving rise to any claim or liability.  In no event will either party be liable to the other party or to any third party for any special, incidental, punitive, exemplary or consequential damages, including, without limitation, lost profits, loss of use, loss of data or loss of goodwill, or the costs of procuring substitute services, arising out of or in connection with this agreement or the use or operation of the services, whether such liability arises from any claim based upon breach of contract, breach of warranty, tort (including negligence), product liability, or otherwise, and whether or not a party has been advised of the possibility of such damage.